When health professionals partner with patients and families, patients make more informed choices about their care, use medications more safely, practice more effective self-management, contribute to infection-control initiatives, and help reduce medical errors—all translating into measurable improvements in the quality and safety of care.
Better patient experiences and satisfaction. Organizations that engage patients and families receive higher patient ratings of care and Consumer Assessment of Healthcare Providers and Systems (CAHPS) scores, especially for improved communication with doctors and nurses.
Increased health professional satisfaction and retention.
Patient and family engagement strategies improve health professionals’ satisfaction with their work, helping to recruit and retain high-quality talent.
Better health outcomes.
Engaged patients have better pain control and symptom resolution, better emotional health, significantly fewer preventable hospital re-admissions, better management of chronic diseases, and overall improved functioning.
Lower healthcare costs.
Together, these benefits can substantially lower our unsustainable collective healthcare bill.