Patient Engagement Solutions® Relationships Matter
Improvements in patient safety and quality.
When health professionals partner with patients and families, patients make more informed choices
about their care, use medications more safely, practice more effective self-management, contribute
to infection-control initiatives, and help reduce medical errors—all translating into measurable
improvements in the quality and safety of care.
Better patient experiences and satisfaction.
Organizations that engage patients and families receive
higher patient ratings of care and Consumer Assessment of Healthcare Providers and Systems
(CAHPS) scores, especially for improved communication with doctors and nurses.
Increased health professional satisfaction and retention.
Patient and family engagement strategies improve health professionals’ satisfaction with their
work, helping to recruit and retain high-quality talent.
Better health outcomes.
Engaged patients have better pain control and symptom resolution, better
emotional health, significantly fewer preventable hospital re-admissions, better management of chronic
diseases, and overall improved functioning.
Lower healthcare costs.
Together, these benefits can substantially lower our unsustainable collective healthcare bill.
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Louisiana Society of Hospital PR & Marketing
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